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How do I place an order with PFI Fashions?

PFI would be happy to receive orders via:  phone, email, or mail.                                                                                                                                              We know that your time is valuable and will respond as soon as possible to questions or concerns on a new or existing order.                                                Customer service staff will be happy to assist you via phone Monday-Friday from 8am – 4:30pm CST. at 800-251-2112.

What information is needed on new orders?

  1. Customer Contact Information:  billing & shipping address, phone, re-sale or tax exempt certificate if applicable
  2. Delivery:  Pick-up/Ship To
  3. Item Description:  Style/Color/Size/Quantities
  4. Decoration:  screen print, embroidery, digital, re-label, patch work, sublimation, etc.
  5. Imprint Location(s)
  6. Imprint Color(s)
  7. If new artwork – provide information on what is needed or send vector files (.ai, .eps, or .pdf).
  8. Date of event if applicable

What is the standard lead time on orders?

Standard production is 7-10 working days.  If you are looking for a faster delivery we would need to approve at the time order is placed.

What is the minimum order we will process:

Orders are priced based on quantities.  If you need less than 12 pieces of a design under minimums may apply.                                                          Customer service will work with you to discuss the most cost-effective method of decoration based on order quantity.

Will you send art proof prior to running jobs?

All new jobs are required to have customer approval before starting production.  Art sheets will be emailed for approval to ensure order & art information it correct.

What artwork is accepted?

You can view our art guidelines HERE.  Our art department is here to assist you in setting up your custom logo, if needed, for an additional charge.  We also offer art templates that will show you options of free vector artwork that we customize for you.  View art templates HERE.                                          If you have a specific design needed you can send via email us for a quote on set-up.

What imprint colors are available:

At no additional charge we offer the following colors.

  1. Screen printing ink colors can be seen HERE
  2. Embroidery thread colors can be seen HERE
  3. Digital/Sublimation colors are matched as close as possible to pantone colors
  4. Promotional products have standard colors available and we match as close as possible to pantone colors.

What are acceptable imprint sizes:

Standard imprint size guide can be seen HERE

Do you offer special finishing to garments?

Options below are services that we provide at an additional charge.  Quotes based on order quantity.

  1. Private Branding/Re-Labeling
  2. Individual Folding
  3. Polybag
  4. UPC Ticketing
  5. Hang-Tag
  6. Size Sticker Bags

Customer service staff will be happy to assist you via phone Monday-Friday from 8am – 4:30pm CST. at 800-251-2112 to discuss any orders you want to discuss.

We look forward to hearing from you!

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